Useful Info

pet, installation, web shop

How will my pet react to the door?

For your dog or cat a pet door is much more than a toy: it means freedom, the possibility to relieve itself outdoors, expand its territory, have contact with the neighbours’ pets, etc.

If your pet is initially hesitant to use the door, you must show it that the door is a passageway, block the way it usually takes, and be patient, giving it the time to explore the possibilities… and everything will turn out fine!

Absolutely! Our patented flap system is designed to allow a small animal (pup, cat, kitten) to go through the door as it only needs to open the bottom slat, whereas taller pets will push open the complete flap.

No, Tomsgates builds only durable pet doors. Access systems built around chips do not achieve the same durability and will quickly let you down.

No, pets do not understand that a flap can be opened one moment but not the next. This will frustrate them and stress them out.

When you use the shut door, your pet will actually be able to clearly see the difference between an open and a closed door. All the pet doors on offer in our web shop come standard with a solid shut door.

Unlike other doors for dogs and cats, our pet doors are not transparent. A passing animal will not be aware that the door is a passageway. Our customers confirm they rarely have foreign intruders!

Installing the pet door

If you choose this option, you will be contacted within 72 hours to make an appointment with our installer. Installation is also possible during the weekends. The installer will install your pet door on the agreed day and time; the installation takes about one and a half hour.

We take all waste materials with us, we use dust extraction and leave everything tidy and clean!

Certainly!

You create the opening, slide in the door and click to secure. Have a look at the installation video and download the installation guide.

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Instructions

Upon delivery of your door you will also receive a template with the correct size of the opening to be made in your door for the supplied pet door. Download here a PDF with step-by-step instructions for the installation.

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Download this PDF with all the exact dimensions.

Not found the answer to your question? Please contact us!

Absolutely!

We have extensive experience with this type of installation and use special equipment that allows us to work in dust-free conditions. This takes roughly half a day.

We take all the waste materials with us so that everything is left tidy.

This is certainly not recommended. Bear in mind that glass may be exposed to significant stress (e.g. in wintertime when it is freezing outside and warm inside), as a result of which it may tear or crack when the door is opened.

It is better to replace part of the glass with a panel in which the door can be installed.

Normally it does not. Do note, however, that pets have some grease on their coats which will also be deposited on the door. You can easily remove this with soapy water.

If over the years the door loses some of its lustre under the influence of direct sunlight or rain, you can treat it with wood oil.

A Tomsgates pet door in the web shop comes standard with a 2 cm thick solid shut door with steel lock and handle.

Furthermore, the door is not transparent and does not look like a typical dog door.

How will my pet door be delivered?

Your pet door will be delivered by our own installers, DHL or bpost. We will notify you when your order has been shipped. It should reach you within 48 hours. Upon delivery, you will be asked to sign a delivery note. If you’re not at home, DHL or bpost will contact you to arrange for delivery.

Should the pet door be damaged on arrival or should you have any other problem or question regarding the delivery, please do not hesitate to contact us using the form below or via email.

Our pet doors for dogs and cats are durable and made to last. However, our rubbers and wood species are natural products and may therefore be flawed. Such material flaws will appear within two years, which corresponds with our guarantee period.

Should there be any problem, just make sure to contact us, we will do our best to find a solution.

Tomsgates pet doors are only sold directly by Tomsgates, not through retail outlets. If you would like to see one of our pet doors, contact us using the form below and we will make sure that you can!

If the product you receive is not what you had in mind when ordering, please contact us immediately. We will surely find a solution for your pet… or we will design one for you.

If you do not find a satisfactory solution, you will of course get your money back.

For more than 15 years we have been addressing the issue of tall and small pets wanting to get in and out of the house, taking into account the fact that their owners want a durable and great-looking solution as well as a first-rate installation service.

We do not only have hands-on experience but also patented our own designs! That’s why we are always interested in the feedback of our customers, which we use to further improve our products. Please use the form below to tell us your experiences, both good and not so good, with the pet door! Click here for our history.

Questions ?

Fill out the form below, send us an email at ivan@tomsgates.com or call us at 0475/98.47.10.