Often given answers
How will my dog or cat manage the flap?
For a dog or cat, a dog flap or cat flap is much more than a toy: it means freedom, the ability to attend to its needs outside the "nest", extension of its territory, contact with the pet-friends in the neighbourhood, etc.
So if you have an animal that is a bit shy at first to use the pet door, show him that the door is a passageway, block his usual way and then be patient, give him time to figure out the possibilities for himself ... then it will be alright! We've already received a lot of tips & tricks from customers, be sure to read our blog about this.
A Tomsgates flap in the webshop is supplied as standard with a solid 2 cm thick closing flap with steel lock and handle. In addition, the flap is not transparent and does not attract attention like typical pet flaps do.
How will my pet flap be delivered ?
We dispatch the parcel with bpost. Should the cat flap or the dog flap arrive damaged or should there be any other problem or question regarding the delivery, please do not hesitate to contact us. We will take care of it right away ! If your pet door arrives damaged, we will replace it immediately, we will repair the damaged hatch and donate it to a good cause: the vzw Sociale Dierenhulp The carrier is automatically selected in our webshop.
Usually not. Keep in mind that every animal has some grease on its fur that will also stick to the flap. This can be removed with a simple soapy water. If the pet door becomes a bit dry after a while from a lot of sun or rain, you can always treat it lightly with oil for wood.
Our dog and cat doors are durable, made to last for years. However, our rubbers and wood are natural products that can show defects. These material defects will occur within 2 years, which corresponds to the warranty period. We will then carry out the necessary repairs under guarantee. If there is a problem later on, please contact us as we will always look for a solution.
You'll find all the dimensions here. Our pet door are standard-sized for doors up to 6 cm but are also available up to 15 cm. Don't hesitate to contact us if you have any questions !
Dutch - For installation in doors
Dutch - For installation in walls
English - For installation in doors
English - For installation in walls
Sure you can!
You make the opening, slide the pet door in and secure it with 4 screws. We have provided some installation videos as a manual.
We have extensive experience in this as well as specialised equipment that enables us to work dust-free. This involves about three to four hours of work for us.
We also take the debris with us so everything is tidy afterwards.
We only recommend this with tempered glass (including insulated tempered glass). Keep in mind that glass can be subject to a lot of tension in glass (e.g. in winter when it is freezing outside and warm inside), so there is a high chance that ordinary glass would crack or shatter because of the opening of the pet flap.
It is also possible to replace part of the glass with a panel in which the pet flap can be installed or to install a pet flap through the wall.
That's right! In Belgium, under certain conditions, you can get a nice VAT advantage, Having your pet door installed will be very attractive!