Frequently
Asked
Questions
Often given answers
How will my dog or cat manage the flap?
For a dog or cat, a dog flap or cat flap is much more than a toy: it means freedom, the ability to attend to its needs outside the "nest", extension of its territory, contact with the pet-friends in the neighbourhood, etc.
So if you have an animal that is a bit shy at first to use the pet door, show him that the door is a passageway, block his usual way and then be patient, give him time to figure out the possibilities for himself ... then it will be alright! We've already received a lot of tips & tricks from customers, be sure to read our blog about this.
Read how a dog or cat can get used to its pet door ...
Read how the small dog or cat also uses the flap for large dogs ...
Read here why strange animals don't see the dog door or cat door as an entrance ...
A Tomsgates flap in the webshop is supplied as standard with a solid 2 cm thick closing flap with steel lock and handle. In addition, the flap is not transparent and does not attract attention like typical pet flaps do.
How will my pet flap be delivered ?
We deliver the package to bpost who cooperate with DHL and Postnl in some countries, for example in the Netherlands. Should the cat flap or dog flap arrive damaged or should there be any other problem or question regarding the delivery, please do not hesitate to contact us. We will fix it immediately! If your door arrives damaged, we will replace it immediately. The carrier is automatically selected in our webshop.
If you receive something on delivery that differs from what you had in mind when ordering, please contact us immediately. We'll sort it out right away! If we do not find a solution that is right for you, we will of course reimburse you.
Technical aspects
Every animal has some grease on its coat and that can stick to the pet flap. This can be removed with simple soapy water. Should the pet door become a bit dry from the sun or rain after a while, you can sand it lightly and treat it with oil for wood. Treat it once too often rather than too little, the wood will thank you and remain beautiful for a long time.
Read here about the materials of our pet doors ...
Our dog and cat doors are durable, made to last for years. However, our rubbers and wood are natural products that can show defects. These material defects will occur within 2 years, which corresponds to the warranty period. We will then carry out the necessary repairs under guarantee. If there is a problem later on, please contact us as we will always look for a solution.
You'll find all the dimensions here. Our pet door are standard-sized for doors up to 6 cm but are also available up to 15 cm. Don't hesitate to contact us if you have any questions !
Dutch - For installation in doors
Dutch - For installation in walls
English - For installation in doors
English - For installation in walls
Sure you can!
You make the opening, slide the pet door in and secure it with 4 screws. We have provided some installation videos as a manual.
How to order an installation ...
Absolutely !
We have extensive experience in this as well as specialised equipment that enables us to work dust-free. This involves about three to four hours of work for us.
We also take the debris with us so everything is tidy afterwards.
Read here about the installation in a wall ...
We only recommend this with tempered glass (including insulated tempered glass). Keep in mind that glass can be subject to a lot of tension in glass (e.g. in winter when it is freezing outside and warm inside), so there is a high chance that ordinary glass would crack or shatter because of the opening of the pet flap.
It is also possible to replace part of the glass with a panel in which the pet flap can be installed or to install a pet flap through the wall.
That's right! In Belgium, under certain conditions, you can get a nice VAT advantage, Having your pet door installed will be very attractive!
Read more about the VAT advantage on installation ...
VAT, Shipping costs and delivery time
You are a customer within the EU?
1. The prices include VAT
2. customers outside Belgium can enter a valid VAT number so that the VAT is transferred to the country of purchase
You are a non-EU customer?
All prices are exclusive of VAT
We will keep you informed during the production and preparation of your order.
Don't hesitate to contact us if you would need an urgent delivery.
Standard delivery periods:
|
Place of delivery |
cost insured shipment |
Delivery period Rubberwood 6 cm pet door for installation in doors and Nipper (S) oak shutters | Delivery period other webshop products |
| Belgium |
Door: 18,75 euro + BTW
Wall: 32,14 euro +BTW |
6 to 7 business days |
11 to 12 business days |
|
EU,
Switzerland, UK and USA |
Door: 25,89 euro + BTW
Wall: 41,07 euro + BTW |
8 to 10 business days |
11 to 13 business days |
| outside of the EU |
65,00 euro
|
10 to 15 business days |
15 to 20 business days |